WEEK 11 - THE SECURITY THREATS AND SOLUTIONS FOR THE PROBLEM

THE SECURITY THREATS

TO CUSTOMERS:

1. Relate to customer personal data safety.
2. Access or change your personally identifiable information.

TO AGODA:

3. Credit card fraud.

THE SOLUTION FOR THE PROBLEMS

 1. Protecting your personal data

Agoda.com to prevent unauthorized access, they maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. Agoda may share your Personal Data with suppliers such as accommodation properties and other third parties. They appoint to perform services on our behalf, such as web hosting, data analysis, marketing (also on websites of such third parties), customer care, credit card and payment services and related services. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data, and to process the Personal Data only in accordance with our instructions.

2. Access or change your personally identifiable information.

In order for customer to update their personal data, correction, retification, deletion or opposition, they have to contact Agoda via Customer Support page. Agoda will verify your identity before granting access or making changes to your personal data. This is to make sure that customers' privacy and security are protected well.

If you wish to contact the Agoda Data Protection Officer or customer service representatives about privacy issues via email, you may send an email to:

privacy@agoda.com

Alternatively, you may send a registered letter to the Data Protection Officer of Agoda at the following address:

Agoda Company Pte. Ltd.

c/o Data Protection Officer

30 Cecil Street

Prudential Tower #19-08

Singapore 049712

You may also contact Agoda's Data Protection Officer at the following dedicated number:

+65 641 552 90 (Singapore, charges apply) 

or any other number that we may advise from time to time.

3. Credit card fraud

This booking system require customers' credit card details to guarantee the reservations. Agoda will send the credit card information directly to the accommodation at which the booking is made. In order to safeguard and encrypt the credit card information, Agoda use Secure Socket Layer (SSL) technology. SSL technology is used to establish an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. This is also to prevent Agoda from receiving a fraud credit card. In case fraud credit card is found, Agoda will terminate the booking immediately and inform the customers via email. Then, customers should contact the bank or card issuer immediately upon becoming aware of such unauthorized use. If customers suspect an unauthorized was made via Agoda, they must contact Agoda Customer Service team immediately.

Feel safe to holiday with Agoda!
Xie xie ni! :)

                                                                           posted by : bill & angelia